Most orders are carefully packed and shipped within 3 business days. Our handmade products are crafted by small, independent artisans in limited quantities which means sometimes we run out and have a short delay. We do our best to keep this from happening but if it does, we'll notify you ASAP! Custom items and furniture may take 2-8 weeks. Check the product page for lead times. (Back to top)



Purchasing a gift?  Contact us at and we'll work with you to make sure your present is perfectly wrapped! Gifts will be wrapped in brown kraft paper with colorful accents (bows, pom poms, or washi tape) and an optional gift tag. Note: some handmade items come directly from the designer and may arrive in different wrapping. (Back to top)



Live in Chicago? Select "pickup" at checkout to grab your order for our Chicago storefront (2136 W Chicago Ave). We'll contact you as soon as your order is ready.

We're always happy to personally deliver products to clients in the Chicagoland area! Fees are available at checkout. Want to schedule your own delivery or compare prices? We recommend our delivery partners, Schlep. (Back to top)




Purchasing furniture online can be a hassle, which is why we try to offer as many options as possible. Feel free to call us at 312.970.1528 or email before purchase to see which options works best for you.

  • Ground Shipping  - most lamps and small furniture can ship ground. If ground shipping is available, pricing will be on the product's page.
  • Greyhound Bus Lines - Want to save a few bucks? Greyhound offers affordable furniture shipping that's often cheaper than other options. The kicker: you are responsible for picking up the order at your local Greyhound station. Visit the Greyhound website to find the location nearest you.
  • White Glove Delivery (domestic orders only) - Looking to splurge a little and pamper your furniture? Try white glove service and your new piece will be hand-delivered inside your home to its cozy new spot. .
  • Chicago Pickup & Delivery - Local customers can choose to pickup their orders here in Chicago (2136 W Chicago Ave, 60622). Chicagoland delivery is also available. For more details, check the delivery section.

For questions, quotes, help purchasing multiple furniture pieces, or if a shipping option didn't display at checkout, contact us anytime via phone (312.970.1528) or email ( and we'll get back to you ASAP! (Back to top)



Small items ship internationally!  International customers are responsible for any fees that may come up at customs. Due to various customs regulations in each country, Apt528 cannot guarantee the delivery date of international orders.

Unfortunately, we don't currently offer international furniture shipping, however customers are welcome to arrange shipping on their own. Contact us prior to purchase. (Back to top)



It sucks to get something you don't love! Items may be returned for store credit less shipping within 7 days from receipt. Customers are responsible for shipping. Custom orders are final and cannot be returned. (Back to top)