Shipping & Returns


SHIPPING

Most orders are carefully packed and shipped within 3 business days. Our handmade products are crafted by small, independent artisans in limited quantities which means sometimes we run out and have a short delay. We do our best to keep this from happening but if it does, we'll notify you ASAP! Custom items and furniture may take 2-8 weeks. Check the product page for lead times. (Back to top)

 

FURNITURE/LARGE ITEMS

Purchasing furniture online can be a hassle, which is why we try to offer as many options as possible. Contact us or email shop@apt528.com before purchase to see which options work best for you.

  • White Glove Furniture Delivery - furniture orders ship white glove by default. Your new piece will be carefully wrapped and hand-delivered inside your home to its cozy new spot!
  • Greyhound Bus Lines - Want to save a few bucks? Greyhound offers affordable furniture shipping that's often lower than other options. The kicker: you are responsible for picking up the order at your local Greyhound station. Visit the Greyhound website to find the location nearest you and contact us before purchase to see if this option is available for your order.

For questions, quotes, help purchasing multiple furniture pieces, or if a shipping option didn't display at checkout, contact us anytime via phone (312.970.1528) or email (shop@apt528.com) and we'll get back to you ASAP! (Back to top)


INTERNATIONAL

Small items ship internationally! International customers are responsible for any fees that may come up at customs. Due to various customs regulations in each country, Apt528 cannot guarantee the delivery date of international orders.

Unfortunately, we don't currently offer international furniture shipping, however customers are welcome to arrange shipping on their own. Contact us prior to purchase to coordinate. (Back to top)

 

RETURNS

It sucks to get something you don't love! Items that have not been used and are in new condition may be returned for store credit less shipping within 7 days from receipt. Customers are responsible for return shipping. Custom orders and furniture are final sale and cannot be returned. (Back to top)

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